You may return most new, unopened items within 21 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Plants may only be returned if Be Love Creations is contacted within 3 days of receipt (based on date of delivery) with pictures showing damage or loss. All instructions regarding watering must be followed (no watering the first week so plant can adjust to transport).
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world with the exception of plants due to international law. Plants can be shipped within the United States. Note that there are restrictions on some products, and some products cannot be shipped to international destinations based on international law.
When you place an order, we will ship via USPS Priority Mail Flat Rate whenever possible. The dimensions of the product determine the box size used vs the weight, "if it fits, it ships". This also allows product to be items to be all or partially insured at no additional cost to you.
Please also note that should we have to ship regular mail, the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.